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I have been a Wells Fargo customer for some time now and yesterday I
experienced some of the most unprofessionalism I have ever experienced
at a Wells Fargo.
The unprofessional-ism over at the Wells Fargo on 5699 Oakland Park
BLVD was unbelievably bad, from the Teller I had name Tanneshia or
Tannesha Wiggins to the Manager of the Bank name Johan
Check this out, I go in to withdraw money, give my information,
temporary drivers license (cause I am waiting for my new one to get
delivered to me), and my expired Temporary WF ATM card and before this
Tanneshia or Tannesha even checks my account, she says " We dont
accept this as ID ". Now this understand I dont run into this problem
with other Wells Fargo, but her demeanor and attitude alone rubbed me
the wrong way, but to dismiss me in the manner she did was
unacceptable. I explained to her that the reason why my ATM card was
expired was because I was waiting for Wells Fargo to send me the new
one (there was a mix up with sending me the card and my temporary one
expired in the process), but my temporary driver's license was more
than good enough at all other Wells Fargo banks so what was the
problem.
She rudely told me they dont accept my temp license as ID (which is not
true but she this particular teller doesn't seem to know what she is
doing) and handed it back to me. I asked to speak to a manager and
she babble and tried to duck around it insinuating that the Manager
wasn't available. I asked her, "are you telling me there is no
manager here in this bank for me to speak to?" she initially said "yes
sir". When I pressed the situation she took my temp drivers license
and walked around to some office with a clear window (This is where the
Manager Johan comes into play). The Manager Johan was on the phone,
but she was talking to him and another guy in the office, I couldn't
hear them but she was showing them my license and I could see them
chuckling about it.
This Johan character then went back to his desk, didn't have the
courtesy to either walk up to me to explain the situation or point to
me to have me come into the office to explain the situation at all.
At the time I had no idea what was going on. Then this Tanneshia or
Tannesha Wiggins teller leaves the office, goes into some other room
and doesnt come back to address me or let me know whats going on for a
8-10 minutes. How Rude!!! What the heck is wrong with this people?
They have my money, I am looking to withdraw it, and they act as if
they are doing me a favor.
Finally the teller comes back to tell me that she just finished
speaking to a female manager (she referred the manager as as a she so
that is why I know she was female) in the back room and she said "no
we can't help you". I asked to speak to this female manager and was
told " she is out to lunch ". I said " how did you just speak to her
if she is out to lunch?" She said "The Manager is in the back room
having lunch and doesn't want to be disturbed"
CAN YOU BELIEVE THESE PEOPLE??? I asked to speak to the Johan
Manager and was left sitting there another 10-15 min. While he
pretended I wasn't there and was joking around with someone on the
phone (my girlfriend and I could see him laughing it up with someone on
the phone) all the while some other guy who works at the bank kept
telling me..."Johan is just finishing up with someone and will get to
you soon". This guy must have come to tell me that about 3 times.
They are located at this address:
INVERRARY FALLS
5699 West OAKLAND PARK BLVD
LAUDERHILL, FL, 33313
Phone: 954-467-5361
I left that location and went to another Wells Fargo where they
clearly know what the heck they are doing. Told them about what
happened to me at the Wells Fargo on 5699 W OAKLAND PARK BLVD and they
were in shock. The whole experienced resulted in my gf and I being
late for a function, and basically wasting gas since the function was
close to the Wells Fargo on 5699 W OAKLAND PARK BLVD so I had to go to
another one which was about 3-5 miles away and then drive the 3-5
miles back over.
These people at the INVERRARY FALLS Wells Fargo location were
pathetic, unprofessional, and need to be retrained. I saw a whole
bunch of other things there from some of the other tellers that I
wasin't impressed with, but that would take up another 10 paragraphs.
If you want to do your banking, and you are a Wells Fargo customer,
DO NOT DO IT at the Inverrary Falls location on
5699 West OAKLAND PARK BLVD, LAUDERHILL, FL, 33313. They are
ridiculous, pathetic, basically amateurs.
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