I opened a claim about how I lost 4 million chips (total from 2 occurrences) when attempting to play tournaments. You did refund me 400k chips, but this is not fair. Why am I only refunded 10% of what I lost due to server connectivity issues? I have spent a lot of REAL money, in exchange for FAKE chips! All I am asking is to be compensation what I lost in two tournaments that were never even played! I sincerely hope that you understand my frustration here and will do what's right to compensate your customers.
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