I ordered my dress from TB Dress on the 17th of May. According to their stated production time of 10-12 days, I had plenty of time for my dress to arrive before my University Ball. When they had passed the production date I emailed them asking what was going on, and they replied saying that my dress was a very popular design, and was therefore taking awhile to be made. I then sent an email back saying that I needed the dress to be here before the 15th of June. I got an email back saying that it would definitely be here by then. When it got to the date where I knew my dress was not going to be here in time, I emailed them requesting a refund. I did not get a response for several days, and when I did get a response, it was to ask about the details of my dress, to which I told them that I had been requesting a refund for several days and no longer wanted the dress as it was not going to be there in time. Several emails back and forth later they have offered me a refund of $10 (AUS).
They have also said that the dress was made "especially for me" even though I did not order custom sizes.
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