I consider Global Personal conditions are unfair pursuant to The Unfair Terms in Consumer Contracts Regulations 1999 for the following reasons:
-the existence of an automatic renewal clause
-The numerous blockages that are imposed to make cancellation as difficult as possible. I encountered my email instructing cancellation being ignored; not being able to cancel the subscription from the site itself (although payment can be made online), very long waiting times for the telephone number given to be answered, and when one did speak to an advisor they refused to cancel. This last one happened to me three times.
-A £65 fine is excessive damages for breaching the contract's arbitrary conditions by 3 days, especially when I was abroad for those days and the five weeks previously.
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