When I received my account details after paying for the Local Sniper & Affiliate Sniper plus I went inside the programme and I didn't receive my local sniper plus affiliate sniper download? I wrote to them on the 26th December asking for my downloads. I received a response from them with a link and a password to access the downloads. When I finally got my downloads I was then informed that I would have to buy a yearly subscription plan from their chosen hosting service provider. If I did not purchase then the system would not work. Not only was it a lot of money I felt conned and cornered so I asked them for a total refund on the 2nd January (60 days money back guarantee no questions asked). This was their response:
Hello,
Thank you for contacting our support team.
We are sorry that you want to cancel your order with us, if you don't mind; may I please ask the reason for such a request? At the same time let me reassure you that you are eligible for your 60 Day Money Back Guarantee. This gives you enough time to complete the steps in the Members Area and fully try and test the system. If Local Sniper does not deliver what we are certain, if implemented properly, it can then I will certainly process your refund for you.
I recommend you log-in to your member's area and go through all the information we have provided there to assess the system before making your decision.
Also, I have tested your login details for your Affiliate Sniper and it works fine:
Your Affiliate Sniper account has been activated.
Please use the following details to log-into your account;
=
Username: (I have taken this info out)
Password: (I have taken this info out)
You can log-in to your account by visiting the following link:
http://www.affiliatesniper.com/
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I hope you find this information useful and please do not hesitate in contacting us for any further queries by updating this ticket.
Kind Regards,
Jack.
Local Sniper Support.
On the 3rd January I wrote to them again explaining the reason why I want a refund. On the 7th Feb I received this email from them:
Hi,
Thank you for contacting our support team.
Your refund request has been forwarded to our refunds department. Please allow suitable time for your refund request to be processed. Our refunds departments will look into your request and get back to you.
I hope you find this information useful and please do not hesitate in contacting us for any further queries by updating this ticket.
Kind Regards,
Jack.
Local Sniper Support.
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I knew from this point that I was given the run around in the hope that I would get bored. I have since written to them 13 times and all I get are automated responses?
Now I was going to print out my payment form to supply you with and have clicked on the 'print order form' and to my surprise I have just discovered that they have stated they have given me a refund on the 22nd Feb. I have checked my bank and there is no such refund. Here is the copy:
Order Details
Your order was successfully refunded on February 22
Order Number: U4978199701
Our Details
Sold by: SWREG Inc.
10380 Bren Road West
Minnetonka MN, 55343
Product Code Name Delivery Method Price Quantity Total
140236-13 LOCAL SNIPER PLUS AFFILIATE SNIPER Instant Access
(HEAVY DISCOUNT) US $99.00 1 US $99.00
(Refunded)
1eds Extended Download Service US $9.75 1 US $9.75
(Refunded)
Total US $108.75
Tax (20.00%) US $21.75
Grand Total US $130.50
PLEASE NOTE: One or more of your purchases have been refunded
If you are a company within the European Union and did not provide or do not have a VAT number, you can obtain the VAT refund from your taxing authority provided you are VAT exempt. We are unable to refund the VAT from a completed order. Please note that if you have paid by credit card, the charge will appear on your statement as DRI*LOCAL SNIPER PLU
Copyright © 2012 SWREG Inc. Powered by SWREG Inc.
I also have not received an email from them confirming a refund? I have not written back to them since discovering this and wondered if you would be able to assist me on what to do?
Thank you & Kind regards,
Louise
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