Complaint / review text:
We (my girlfriend and I) ordered a $1600.00 Steam Shower enclosure from this company company on a Monday. We ordered it because they said it was In Stock, and that they offered free shipping. My girlfriend made the initial contact and ordering. Time was of the essence because we we moving into a new house in a week and needed it to complete the bathroom renovation. She told them of the situation, they said 'no problem'. We plunked the money down and waited.
The following Monday we received a call from their "customer service' (Wendy) rep who stated that model was NOT IN STOCK. So we chose another. My girlfriend then called on Wednesday to get a tracking number as our move in date was 2 days away and there was none. They had not shipped it. I called on Thursday and was told it would be shipped on Friday. We conferred and decided that since there had been nothing but disappointment and runarounds from this company it was time to cancel the order and find another company. As my girlfriend called to cancel the order I searched for another company. She was told that we would be charged $80.00 to cancel she agreed to it. Wendy then called me to ask me why we were cancelling. I mentioned that we were on a time sensitive schedule and they were holding us up. She stated she had never been told this. That also 'by contract' they don't have to ship for 3-5 business days. That if i cancelled now i would be losing money and that she was "only calling me back because she was trying to SAVE me money" Something a legitimate business would do by giving a discount for their foul ups never occurred to her.
. I asked if I could speak with the 'manager/boss' about this and was told by Wendy "There is No Chance of that happening"
What did i expect from them after two weeks of BS. I agreed to the $80.00 cancellation fee and then was told the 'accountant, who handles refunds, was not in. Remember now, its a Thursday. Who calls in on a Thursday when they have Saturday and Sunday off.
It is now Tuesday... Still NO REFUND. I called the customer service rep (Wendy) again at 12 noon, and was told that department doesn't open until 1pm and that they have 5-7 business days to refund the money. Getting the picture now. Its a SCAMJAM company. Just like Saferwholesale.com. Who we managed to avoid thanx to others who posted their bad experience with them as i am doing now with these guys. Seems now Steams showers and Sauna are the newest bread and butter for internet scammers. What makes this even worse is that once your significant other calls, because you might be busy or for clarification, they play you off on one another. Stating they ALREADY told them of some little sniglet (like the $80.00 cancellation charge, or the 3-5 business days shipping (Inappropriate Content Removed) when they never did. Basically insinuating that your partners is lying to you.
I don't know if we'll ever get our money back. If anything changes i'll post it here