Product Name Part No. Quantity
98-05 Volkswagen Beetle Halo Fog Lights - Black (pair)
Configuration: -LED
Fog Light Bulbs: Super Intensity Xenon-White LED Bulbs LFPBEE98HTM 1
98-05 Volkswagen Beetle Halo Projector Headlights / w LED Black (pair) HID Xenon Lights Kit Package
Configuration: 6K-FUS
HID Low Beam Lights Color: 6000K (Diamond Blue)
Choice of HID Xenon Kit Brands: Fusion™ HID? Most Economic & High Performance
Add HID Xenon Kit for High Beam Lights (Not for vehicle with Daytime Running Lights): No HID Lights for High Beams
This is the order for lights for my VW ordered on 10/10.
Order Details
Order Number: 83938
Order Date: 10/10 2:49 PM
Shipping Method: FREE UPS Ground - Usually 3 to 7 Business Days
Tracking Number (s): 1ZY55W610341924362
Payment Method: PayPal Express Checkout
This is the trail of emails with my requests to either refund the money or return the lights. I could not receive either from them. The last I heard from them was 3/9. They will not reply to any emails at this time and will not respond to any phone calls.
This is an automatic reply to let you know that our Customer Service Department has received your request.
Our business hours for customer service issues are:
Mon-Fri: 10a-5p Pacific Time
Sat & Sun: *Closed*
We are committed to creating the best customer experience possible and to handling your recent request quickly and efficiently. Our Customer Service Specialists will investigate your inquiry and send you a response within the above business hours.
Thanks,
Xtralights.com
Original Message
It has been 3 weeks since you said I would have the refund posted to
my account at the end of the day. No refund yet.
Here is the Bill Me Later account number again: (Personal Information Removed)
.
No expiration date. Revolving credit line.
Their phone number is 866-528-3733 (9A to 11P).
The total due me is $480.90 paid to you on 10/10.
Thanks
* — Original Message
*From: [email protected] [mailto: [email protected]]
*Sent: Wednesday, February 27 4:38 PM
*To: (Personal Information Removed)
*Subject: Thank you for contacting Xtralights.com
*
*This is an automatic reply to let you know that our Customer Service
Department *has received your request.
*
*Our business hours for customer service issues are:
*
*Mon-Fri: 10a-5p Pacific Time
*Sat & Sun: *Closed*
*
*We are committed to creating the best customer experience possible
and to *handling your recent request quickly and efficiently. Our
Customer Service *Specialists will investigate your inquiry and send
you a response within the above *business hours.
*
*Thanks,
*
*Xtralights.com
*
* — Original Message
*
* Bill Me Later, account number below hasn=E2=80=99t received
anything = * from you. Sorry for bothering you so much, but
something just = * doesn=E2=80=99t add up. For the last four months
it has been like = * listening to Obama tell me I could keep my own
doctor, until last week, = * when we had to change all of primary
care physicians. If you need to = * call Bill Me Later, their number
* Thanks, * * =20 *
* % =20
*
* From: Customer Service [mailto: [email protected]]=20
* Sent: Monday, February 18 11:19 AM * To: 'larry rawlinson'
* Subject: RE: Order #83938 Status Update - RMA Received * * =20 *
* Dear Larry Rawlinson, =20 * * =20 * * Thank you, we received
your credit card information. You will be = * refunded by the end of
the day. If you have any additional questions, = * please reply or
call customer service. Thank you for contacting us. =20 * * =20 *
* =20 * * Customer Service * *
www.Xtralights.com * * Tel# (250) 984-8055 * * Fax# (604) 357-1429
*
* % =20
*
* From: larry rawlinson [mailto: lrawlinson3@kc. Rr.com]=20 * Sent:
Saturday, February 16 8:31 AM * To: 'Customer Service'
* Subject: RE: Order #83938 Status Update - RMA Received * * =20 *
* It was charged to my Bill Me Later account. The number is *
Thanks, *
* % =20
*
* From: Customer Service [mailto: [email protected]]=20
* Sent: Wednesday, February 13 11:39 AM * To: 'larry
rawlinson'
* Subject: RE: Order #83938 Status Update - RMA Received * * =20 *
* Dear Larry Rawlinson, * * =20 * * Sorry for the delay, we will
need your credit card information so we can = * process the refund.
After some time all credit card information will be = * deleted for
safety purposes. That is why we could not refund you. Please = *
reply or contact customer service for a reimbursement for your return.
= * If you have any additional questions, please reply or call
customer = * service. Thank you for contacting us. =20 * * =20 *
* =20 * * Customer Service * *
www.Xtralights.com * * Tel# (250) 984-8055 * * Fax# (604) 357-1429
*
* % =20
*
* From: larry rawlinson [mailto: lrawlinson3@kc. Rr.com]=20 * Sent:
Tuesday, February 12 10:54 PM * To: [email protected] *
Subject: FW: Order #83938 Status Update - RMA Received * * =20 * *
Just Checking to see what is going on and why the holdup.=20 * *
Been told you are taking care of it.
*
* Nothing has happened in 4 months.
*
* =20
*
* =20
*
* =20
*
* =20
*
* % =20
*
* From: Xtralights=E2=98=85HID Conversion Kits, Xenon Replacement
Bulbs, = * Headlights, Tail Lights [mailto: [email protected]]=20
* Sent: Tuesday, November 20 12:40 PM * To: Larry Rawlinson *
Subject: Order #83938 Status Update - RMA Received * * =20 * *
* =20
* Web: www.Xtralights.com
* Customer Service# (250) 984-8055 (9a-5p pacific, Mon-Fri), Fax#
(604) = * 357-1429=20 * Online Support:
Facebook.com/cars. Xtralights, Twitter.com/x_tralights * Instant
Messengers: MSN - [email protected], AIM - Xtralights, = * Yahoo
- xtra_lights * =20 * *
* % =20
*
*
* Hello Larry Rawlinson,
*
* We wanted to let you know that we received your return. It usually
takes = * 3-5 working days for our RMA department to process your
return, exchange = * or warranty claim.=20 * * You'll receive a RMA
status update via e-mail after we finish processing = * your return.
We will notify you at a later time if you're due a refund.=20 * *
Please click here for
the = * most recent Order Status, RMA Status and Shipping Tracking
Info.=20 * *
* % =20
*
* =20
*
*
*
* Order Details
*
*
*
* Order Number: 83938
*
* Order Date: 10/10 2:49 PM
*
* Shipping Method: FREE UPS Ground - Usually 3 to 7 Business Days *
* Tracking Number (s): 1ZY55W610341924362 = *
* tus
*&=
*
*tracknums_displayed=3D1&TypeOfInquiryNumber=3DT&loc=3Den_US&InquiryNu
*mber=
* 1=3D1ZY55W610341924362&track. X=3D0&track. Y=3D0 =20 * * Payment
Method: PayPal Express Checkout * *
* % =20
*
* =20
*
*
*
* Product Information
*
*
*
* Product Name
*
* Part No.
*
* Quantity
*
*
*
* 98-05 Volkswagen Beetle Halo Fog Lights - Black (pair) * * *
Configuration: -LED * * Fog Light Bulbs: Super Intensity Xenon-White
LED Bulbs * * LFPBEE98HTM * * 1 * * * * 98-05 Volkswagen
Beetle Halo Projector Headlights / w LED Black (pair) = * HID Xenon
Lights Kit Package * * * Configuration: 6K-FUS * * HID Low Beam
Lights Color: 6000K (Diamond Blue) * * Choice of HID Xenon Kit
Brands: Fusion=E2=84=A2 HID =E2=96=BA Most = * Economic & High
Performance * * Add HID Xenon Kit for High Beam Lights (Not for
vehicle with Daytime = * Running Lights): No HID Lights for High
Beams * * LHPBEE98JMBTM-HID * * 1 * * * =20 * * =20 * *
*
Repectfully submitted,
Larry Rawlinson
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