I was having problems with my PC running slow. So I picked out a PC tools program on the internet called PC Helper 360, paid $39.95 and had it do a scan. PC Helper 360 came up with over 1000 issues, when I selected fix, I assumed for $39.95 it would fix as well, not just diagnose. PC Helper 360 only fixed 10 of the issues and then it said “press this button for all to be fixed with the PC”. I expected to be directed to a page to buy a full version of PC Helper 360, however, it redirected me to Advanced Tech Support, who said they could fix all the issues for $150.00.in my book that is a deceptive practice. I was looking for a simple fix, I was frustrated and just wanted by PC fixed. So I paid the $150.00 for Advanced Tech Support to remote into my PC and do the work.
On the first alleged cleanup/tune-up the tech at Advanced Tech Support did something you never do since the internet started and viruses began, he disabled my firewall for 4 hours while fixing the PC using shareware internet programs. Of course the worse thing happened sometime during the 4 hours they let a strong Trojan virus into my PC and it corrupted almost all of my systems and applications. They also stripped a lot of my. Exe files and I was not able to properly use the PC. I called in over a dozen times over what they removed and they did 3 additional PC tune-ups in the 7 days since that initial alleged cleanup/tune-up, that let the Trojan in.
I told them that the process they are using is BAD and that they were striping Windows files, and when I questioned the supervisor over the help desk whether the techs were Microsoft Certified (up to date) doing the work... The supervisor would not answer me. Very unprofessional work was done by Advanced Tech Support, and because of their incompetence I lost programs, Windows databases, and lots of personal data, because their only fix was to restore my PC back to a several weeks ago backup.
Advanced Tech Support is destroying Microsoft files in there clean-up process. Something has to be done! People are being funneled to this company from PC Helper 360 and they charge you for messing up your PC.
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