I bought a phone from this company, it was faulty. Details of conversations were as follows.
Ticket: T10437713164
Message type: After-sale Service (defective items / wrong items received/item missing)
Subject: Defective 9300 phone
Content: Hello, What progress on the faulty 9300 phone that I returned to you for exchange on January 24th.? It has now been 49 days since I sent you this phone for replacement, as discussed over the phone prior to me sending it back.
The purchase reference number is EE1209261542540288
State: Processing
Full name: Simon Pearce
Priority:
Adminstrator (carrie)? At: 03/17 11:30: 00 PM
Dear Simon
Thanks for your message, sorry for the delay caused to you. We have already received the phone back but you need to pay 15dollar as the postage that we can reship it back to you. If you have no problem of this i will ask our colleague to send the link to your paypal account.
Best regard
carrie
Simon Pearce? At: 03/18 12:10: 55 AM
I will VERY reluctantly agree to pay this charge.
I am MOST unhappy that you are going to cost me very nearly the original cost of this phone in the freight that I have to pay both ways for the repair/replacement of a faulty item. If this is the way that you operate i have no inte
Adminstrator (carrie)? At: 03/19 11:51: 10 PM
Dear Simon
Thanks for your information, i will ask our colleague to send the link to your account. After you paid i will arrange the shipment for you soon.
Best regard
carrie
Simon Pearce? At: 03/25 12:55: 09 PM
Has this been shipped yet?
Adminstrator (carrie)? At: 03/27 07:55: 43 PM
Hi simon
Thanks for your query, have you pay the link we send to you? I cannot arrange it for you while you still haven't pay it.
Thanks for your understand and support.
Carrie
Simon Pearce? At: 03/27 09:45: 45 PM
I paid the $15-00 charge to you 8 days ago!!! I now require you to refund to me the original purchase price for this item PLUS the $15.00 that I paid you for return freight.
You can keep your faulty item! MOST REPUTABLE suppliers would have solved this problem a very long time ago. I will, of course take my concerns to Paypal very promptly unless you credit me with a TOTAL refund very soon.
Simon Pearce? At: 03/27 10:05: 51 PM
I bought this phone for a birthday present for my wife, for her 70th. Birthday on the 7th. January.
She was very upset with me for giving her a present that was quite useless.
I have since bought her a phone that works and so, as said before now need a refund of the purchase price paid for this faulty product, plus a full refund of the shipping that I paid for the return of said product.
Adminstrator (carrie)? At: 03/29 11:01: 27 PM
Dear simon
Thanks for your information, we have already get the payment of that. Sorry for the delay caused to you i will urge our colleague to arrange the shipment for you soon but we cannot do the refund to you now including the postage. Because the order has already exceed half of the year i do not have the right to apply it for you.
Best regard
carrie
Simon Pearce? At: 03/29 11:17: 36 PM
Why not? My complaint was well within the warranty period. Your replies have been incredibly slow.
Simon Pearce? At: 04/01 02:31: 56 PM
I suppose that I will now refer this whole dispute to Paypal for their decision on the refund that you owe me.
In all of my transactions on the web, I have NEVER encountered a vendor as hard-nosed as you. Your product was FAULTY! I, surely, have the right to a full refund, or an immediate replacement with no freight charge. The freight that I had to pay to return this faulty product to you, with the freight that you charged to me for return is so close to the original purchase price of the item. I would have been better off to have dumped the orginal and bought another one. BUT I hesitated to do this as the next one might have been just as faulty as the first one.
Adminstrator (carrie)? At: 04/01 08:30: 49 PM
Dear Simon
Sorry to tell you that i do not have the right to apply the refund to you once the order exceed one month. You can get more information from our website rule. Http://www.everbuying.com/m-article-id-16.html
Please try to understand our work.
Carrie
Simon Pearce? At: 04/01 09:18: 12 PM
I have never heard so many lies in my life before!
You first told me that you could not refund because it was more than one half year, Lies! Then you now tell me that it is more than one month. Of course all of these mails are recorded for a defamation case against your company.
Just please tell me what you have done to recompense me in this circumstance. Have you sent me a new product? Or you just stealing my original purchase money, plus the money that I sent you for the freight for the return of a replacement product?
I am very wary of fraudsters on the internet, and it seems that you fill that category. So as said I must refer you to Paypal as a fraudster unless I can get a sensible answer from you very soon.
Simon Pearce? At: 04/01 09:34: 49 PM
Re your response that you can apply a refund after the order should exceed one month. What nonsense. It takes a full month for your product to arrive here in New Zealand, so you, in that case, offer no warranty of any kind?
Simon Pearce? At: 04/03 06:47: 03 PM
3 days have gone since my last mail, still no reply, no confirmation of product sent as replacement. What is your problem?
Adminstrator (carrie)? At: 04/03 08:00: 02 PM
Dear simon
We shipped the original phone to you on 6thOCTOBER BY dhl, it only takes 3-5workdays to arrive at normal situation. No matter for what your order we cannot arrange the refund to you any more. If you want to get a new shipment of original phone you still need to pay 15dollar as the postage.
Best regard
carrie
Simon Pearce? At: 04/03 08:21: 10 PM
You terrible thieving liars. I paid the $15 15 days ago! The freight from your thieving establishment takes a MINIMUM of 25 days for delivery, mostly 35 days.
The whole of our emails are recorded and will be forwarded to Paypal and all the social media just to prove how really bad that you are. When you asked me for $15 to enable you to send me a replacement product, I paid immediately. PLEASE TELL ME WHY YOU PREVARICATE AND TELL LIES ABOUT THIS! I should have received a replacement product a long time ago!
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At this stage (5th. April) still no sensible response from Everbuying
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