My order #101627 was taken on 3/24 at 11:50pm. Was ordering a free bottle but had to give my credit card number. Within a few minutes I got an invoice on my credit card charging me $145.00. At 12:15am on 3/25 I finally got through after waiting about 20 minutes on the phone, I told the employee Andrew ID#118 what had happened and wanted to cancel the order. He advised me that even though I just made my order about 15 minutes ago said he can't cancel the order. At the same time he stated he would forward the request to the office using a cancellation #101627. I told him I never heard of such a thing as you can't cancel an order you just placed 15 minutes ago, he stated he couldn't. On 3/27 I checked my bank account and the order was processed charging me $145.00 against my account. The product came today 3/28, and I'll not open it. I checked around and this company has a track record of charging accounts when told to cancel, then wanting to charge the customer a 15% re-stock fee, and you pay the return postage for there mistake, or just plain don't cancel orders when told to by a customer. Today 3/28 at 5:45pm called the company again to ask for a RMA#, and was given a number by another employee named Jeff ID#8751. I stated I wanted my full refund back, and was not paying any 15% re-stock fee for their mistake of not cancelling my order. I feel they have a scam going in that they have you send back the product, and charge you a 15% re-stock fee to make money, and they still get the product to send to another waiting customer that maybe didn't want the product, and now they make 15% off of them. So my bill is at $145.00 or send back the product and get charged a $21.75 re-stock fee.
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