A representative called my mother who's first language is Spanish and told her she was going to help her. Never telling her there would be a fee if she switched. When she got her bill this month she seen the fee so I called in her behalf they said they can't talk to me. So I had her call in front of me and the lady said they have a recording of her accepting their terms even though she didn't fully understand them. The representative then proceeded to say they are going to sent her to collection agency.
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