We brought my $2,000 watch in back in Nov. 2012 to have Kay send it out to TAG for a battery replacement and thorough clean as I do every 5 yrs. I never brought it before to Kay's though, because I heard how they threw away my friend's deceased mom's wedding ring (proof on video!) but it was the most convenient jewelry store. It came back BROKEN! They had the nerve to tell me that it must have broke in shipping and that it would be $1900 to repair. I called back and said another store told me it would be $900 to fix and them Kay said oh, yeah, it is only $900! It is now MARCH and I have been four months without my watch. They have excuse after excuse, but the bottom line is this: DO NOT TRUST KAY because they DO NOT CARE one bit about their customers!
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