Back at the beginning of December I purchased 5 matinee tickets to the final day (2/17) of Wicked in San Francisco. When I still had not received my tickets at the beginning of February, I sent an email inquiring about when I could expect them. Somehow my order had been cancelled (coincidentally the SAME day I sent the email), but no one ever notified me of this. The seller (The Ticket Cafe) tried to charge me an extra $50 to find me different seats, but I refused and contacted Good Seats because of their guarantee. After telling me there was nothing they could do, I was able to acquire TERRIBLE new seats, completely separated from my group. Not only did Good Seats refuse to take any kind of responsibility, but they refused to back their "100% satisfaction" guarantee, stating that it was between the seller (The Ticket Cafe) and me. As far as I am concerned, Good Seats IS the seller, as I booked my tickets through them! Ridiculous!
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