Palmer's Airport Hyundai is a poor excuse for representing the Hyundai experience.
To say that this was the worst car buying experience I’ve ever had would be an understatement. Palmers Airport Hyundai in Mobile Alabama fraudulently misrepresented their inventory today. I communicated my interest in purchasing a vehicle listed in their inventory and was assured this vehicle was still available. I also mentioned I would be driving in from Destin FL which is approx 2.5 hours away. I asked to be notified if the vehicle was sold. I called Jeremy Talley of Palmer's Airport Hyundai a total of 6 times leaving 4 messages. Two of these calls were made on the way to the dealership. Needless to say and to our disappointment the vehicle had been sold to another dealership. Disappointment turned into disgust as we were given one excuse after another as to why this occurred. Sammy White (General Sales Manager) chose not to get involved even though he was positioned only 15 feet away out in the open. I actually had to ask to speak with him. What in the world is Hyundai doing with managers such as these? I am a manager and would not hesitate to take control of a delicate situation such as this. Truly sad to see. Once approached Mr. White offered to pay my gas mileage but seemed unconcerned about my 6 hours spent on the road. It was obvious he wanted to get rid of us as soon as possible. He also proceeded to tell my wife who was seated, to hold the hostility. Picture this, my wife is 5’2” 100 pounds, the only one seated among three men, just spent almost 3 hours getting there only to be notified that she missed her sons 14th birthday because the dealership fraudulently neglected to make a phone call. If this is what the Hyundai name is selling we will take a pass. The entire experience went from bad to worse in a few short minutes. I’m 46 years old and have never been through anything like this before. I should have known something was not right when entering the dealership as the receptionist was playing computer games. Great Business Model Palmer's Airport Hyundai. Below is a list of executives at Palmer's Airport Hyundai. I will be contacting each along with their investors to see just how important this sad excuse for a dealership really is. If nothing is resolved then Social Media is a great messaging format. Palmer's Airport Hyundai Jacob Palmer General Manager Leslie Freites Human Resources Executive Mike Rhodes Finance Executive Keith Palmer President
0 comments