Ge had a heater recall on its dishwasher. The heater was causing fires. The repair man came and said i had to rip my ceramic tile in front of the dishwasher so they could pull the washer out. I called customer service and explained and they offered to pay $200 for me to have a person rip the tile up and pull the dishwaser out and put it back. Being a small job it was difficult to get anyone but a handyman said to send them the bill and they would reimburse me up to $2oo. I paid the man $250 and sent his bill. They refused to reimburse me the $200 because the bill did not say paid. I sent another that said paid in cash and explained it was a local handyman that only accepted cash and it was an underthe table job for him.in nj it is difficult to get a company to come for that small a job. After more refusals by customer service to pay me-this time the excuse was the man had given me a receipt on a company letter that said it accepted checks i sent a picture of the tile that was still ripped up in front of the dishwasher, m and a picture of me a 74 year old female and told them the job had been done and i physically, as the picture showed, was too old to have done it my self and now i did not have the money they promised me so the local handyman could fix it. This is fraud-i did not cause the dishwasher to have the heating problem—it was their recall and my tile had to be removed for something their company did. Their customer service rep and i have all thee names of the people i spoke to and the documents of their promise to give me the $200.
0 comments