I was connected to this company from another company that was actually posing as Dell Inc, upon being transferred to this company I repeated asked them if they were in fact Microsoft they repeated yes they were a direct division of Microsoft. I was to receive an email from them with their terms and conditions and charges to which I have yet to receive. They supposedly provide 24/7 tech support Monday through Saturday. Upon calling them December 28th got a message machine stating I would receive a call back within 12 to 24 hours. Well today is December 3rd and received a message on my other phone line this A.M. Mind you this is 6 days later! So much for 24/7 support. Also my computer had a bios error 3 days after they worked on my system so I again contacted Dell, (this time I actually got the real Dell, Inc) this is when I found out I had a serious problem. This company totally messed up my registry! Dell couldn't access my computer, I could not download anything from the internet, not from CNET couldn't even download another browser everything was blocked by internet explorer. This company literally was so untruthful about who they really were, DO NOT USE THEM!!! They are based out of Markham, Ontario but all their support is coming out of India!!
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