Complaint / Review
Itshot.com
Stolen Items, no solution, in house theft, no manage

I returned an item for exchange via certified mail. The company emails me stating that the package was opened and the earrings I was returning for exchange were missing. I inquired if this could have been stolen within the company to which the woman responded that the earrings were only worth 160 and they sell things worth thousands, so that wasnt a possibility.

I was promised a phone call back for further details and never received one. I called back and another woman told me there was nothing she could do. I asked to speak to a manager and she told me there was no manager. I would not recommend using this website. It is very shady and the people there are unprofessional and have zero customer service and now I'm out of 160 dollars.

I am currently looking into filing a police report to investigate this theft.