I moved to a new home on July 16th. I had my first water bill on August 5 charged for 3 Thousand gallons of water, on Sept bill I got charged for 17 thousand gallons of water. When I received this bill I start to suspect that something is wrong. I started to cut down on water usage by eliminating around 6 to 7 hours of irrigation a month. However, October bill came the same amount of usage exact 17 thousand gallons. That was enough indication that something was wrong and require investigation. On Nov. Bill i found that the usage is 18 thousand gallons, I then contacted the company and requested someone to come and check the meter. They sent a technician on November 18 th and checked the meter and found no leaks and the meter read 139 k. I suspected that the meter reader using an average way rather than taking actual meter reading. December bill charges of 21 thousand gallons and that was outrageous. I contacted the company again and spoke to Toni who strongly defended her meter readers and was anxious to get rid of me rather than investigating the issue. I spoke to Jalene Palmer who is a vice president customer service and she hung up the phone on my face after mocking me by trying to explain how we should read the date and the year. I requested another technician to come and collaborate the meter and get another reading. I had a technician on Friday December 14th and another technician on Monday DEC. 17th.. The reading was 154 and 155 respectively for the two reading.By taking the reading on November 18th and December 17th I found that 16 thousand of water usage (155-139 = 16) in Around 30 days period (Evidence available). Contacted the company again spoke with Ariel (customer service rep.) he did nothing and hung up the phone in my face, as if it is customary by this company to cut the conversation off if you there is no clue, or no answer for the problem in hand. I finally received a phone call from Toni (customer service supervisor) who I provided the evidence to her that I have been mistakenly charged and may be there is an initial error even before I moved to the house and that I am paying for it now. After more than 50 minutes of conversation she said and I quote "Unfortunately I cannot give you an adjustment for the bill". I was stunned I told her that you guys falsifying reading and uses average rather than accurate reading and charge me wrong and cannot fix the problem. She replied nothing she can do. I asked her who I need to spoke to she said that Jalene Palmer is the highest one. I asked who the president of the company she gave me the name Mr. Chapline and refused to give me any number or way to contact him. I asked her what are the procedures for disputing a bill she said nothing can be done. I do not know what I am suppose to say or do, simply this company can rip you off and challenge you to do something about it. I hope you can assist me in respect to this matter. I have a strong feeling that this company does not make monthly reading at all and it just estimate the charges, however, I pay for accurate usage not for estimated number.
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