It's all started when I used Legalzoom to take care my company business licenses, and somehow I couldn't find copy of the invoice. So I requested an email on 12/09 if they can email me copy of my invoice. I kept requested couple more times 12/ 14 & 12/15 since no response, finally somebody responded and told me it wasn't the correct email and directed to submit the request online. So I submitted my request online on 12/15, and their auto response came back with incident #Incident: 091215-000930 and statement; "Thank you. Your inquiry has been received by our Customer Support Team. One of our Customer Support specialists will review your inquiry and respond within one business day. Did you know you can quickly find the answers to many of your questions at the LegalZoom Customer Support Center? Visit anytime to check the status of your order, look up the answers to commonly asked questions, or browse our easy-to-read Education Center. Thank you for choosing LegalZoom, America's #1 legal document service. We look forward to serving"
Then on 12/17, I received an email response
Juan C. From LegalZoom wrote: ] 12/17 05:41 PM
Dear Linda,
Thank you for your inquiry.
This is to confirm that we have received your request. We have forwarded the request to the Specialist handling your account. If you have not received an email response within 1 to 2 business days of this email, please contact our Customer Support Department.
Please feel free to contact our Customer Support staff if we can be of further assistance. Simply reply to this email, or call us toll free at 1.800.773.0888. Our Customer Support business hours are Monday through Friday, 7:00am to 5:00pm Pacific Time.
Sincerely,
LegalZoom Customer Support
1.800.773.0888 | 7083 Hollywood Blvd., Ste 180, Los Angeles, CA 90028
Www.LegalZoom.com
12/21 I received the email from them but it was blank email, and I responded and until today I have not received anything from them.
For simple inquiry such as copy of my invoice, Legalzoom failed to deliver a good customer service as they stated to take care this within 1-2 business days. I’m very frustrated and disappointed with Legalzoom especially after I spent few hundred dollars that I thought the process will make my life easy. I regret to use their service, will not use their service again in the future and will not recommend their service to anyone.
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