I just found this site and would like to contribute to supporting both the positive and negative reports here.
I few years back, I had a container from a competitor that WMI bought out. Without notifying me, they sent out a truck, picked up the near-empty container and then tried to charge me a service fee.
They said that I had had the container too long. I explained that time between pick ups was not mentioned in any contract with the competitor. They tried to tell me that I was bound by their standard contract. You don't have to be a lawyer to know that is wrong. They had the right to pick up the container and charge for disposal, but that was all.
When I complained to the BBB here in Jacksonville and they got involved, WMI backed down.
I would haul my own trash to the dump before I did business with them again.
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