I read an article on Bidrack and it was touted as better than Ebay. As a novice to online bidding websites I was interested, so I logged on, and had to register. Unfortunately, their pages are so convaluted, crowded and noisy, that I didn't realize that simply registering was going to cost me $99. I didn't even know that I had been charged until a few hours later when I checked my bank account. There was no receipt for purchase e-mailed to me, as every other company does, so I had no notification. Unknowing about the charge, I tried one of the bids, and that cost me money, and because I used that, I am unable to get a refund. The entire process is VERY confusing, ESPECIALLY for a novice that doesn't truly understand the process and is used to the way EBay handles business. I called and spoke with a manager explaining the situation and was told that there is nothing they could do because I had already used some of the bids. AGAIN - I had no idea I was charged $99 until hours later when I logged on to my bank account to to my banking. This company has very poor support for novice customers, and take advantage, and post too much information for the bottom line to be understood and clearly seen on their site!!! VERY angry, as I cannot affor to lose $100 without having anything to show for it!!!
0 comments