On May 10, we were the successful buyers on Product #250419431318 outlined on Ebay by “martian_luv” that's conducting business as “US Restquip” and/or “US Restaurant Equipment LLC” of 5506 D. Seneca, Wichita, KS 67204. Them was marketed like a Scotsman CME 456AS-1B ice-machine along with a Scotsman Ice container Design HTB555. The winning bet was $681.00 as well as the Vendor charged a $75 charge to get a whole of $756.00. I taken care of these things utilizing my bank card like a credit deal by calling the telephone number (1-316-847-4333) supplied within the payment instructions. The Vendor doesn't use PayPal (today we all know why).
On May 14, them was delivered and appeared on May 19. Once the product came, the ice-machine wouldn't function. The snow container we obtained wasn't a Scotsman HTB555 snow container (as outlined and explained within the advertisement), but was a Manitowoc Model C700 snow container that's no further being made by that organization (outdated) that's rust onto it. The Scotsman ice container Design HTB555 explained within the Ebay advertisement continues to be being produced by that organization (a well known fact I investigated just before bidding with this product).
The Ebay ad mentioned “This hasbeen examined by our tech” and “tested by our technology imply somebody has blocked it in also it arrived on.” in addition, it mentioned “We sell anything as-is without any warranty” but additionally mentioned “Any product that needs refrigerant we've a technology check that it cools and correct demands; if it won’t awesome we won’t market. We shall allow you to view it chilling whenever you choose it-up but we shall not assure any refrigeration equipment after it's been transferred. Shipping and shifting may cause Freon leaks our out-of our control.” there is also a problem from the participant requesting “So it creates snow and operates properly” and also the solution in the Vendor was “Yes, function fine.” This ice-machine won't seriously – it had been not examined with a technology as marketed since the microprocessor won't seriously and that's no problem due to delivery. This ice-machine didn't function just before delivery and “does not create snow or works fine.” even though they stated products were “sold as is”, they visited great measures within their ad to inform the way the products are “tested by our tech” and “if it won’t awesome, we won’t sell.” additionally they express within their advertisement, “We genuinely believe that integrity and being simple is the greatest method to conduct business and anticipate exactly the same from our buyers.” They've neither “honesty” or perform themselves in a “straightforward manner.”
Our fiancé approached the organization on May 19 twice. The very first time he spoke having a woman who responded the telephone and was attached to “Patrick” to explain the problems. He explained the issue using the ice-machine no longer working to “Patrick” as well as informed him that people didn't get the snow container outlined within the advertisement. He was informed that “Patrick” would need to talk to a specialist in regards to the ice-machine. While my fiancé named the organization again, he was again associated with “Patrick” who mentioned he spoke having a specialist and was informed there is an “on/off switch” situated behind the leading screen. My fiancé told him the on/off change was a microprocessor which the microprocessor wasn't arriving on. “Patrick” then told him he'd need to keep in touch with another specialist who understood more about that and contact him back. We've never acquired any follow up telephone call.
On May 20 within the morning, I named the organization and was informed from the woman addressing the telephone, Lisa, that people were calling back since we'd not obtained any more phone calls. She stated she'd abandon “Patrick” a note, but they were “training.”
About The day of May 21, I again named the organization and spoke with “Lisa” and informed her we'd not gotten any calls. I had been informed that she'd shipped the communications to “Patrick” but he would be “in and out today.” in those days I questioned easily might keep in touch with the Leader of the organization. She stuttered and explained that I'd have to keep in touch with “Patrick.” After I questioned her if he was the Leader of the company, she stuttered and lastly stated, “Yes.” I questioned her for his lastname and was informed it had been “Kennedy.” She also was really reluctant to provide me-any information in regards to the company, its title or additional info. She explained that she was simply an answering support for “Patrick’s company” and didn't understand every other info. Nevertheless, this individual can also be the main one who got my charge card info and required cost for that ice-machine and snow container and supplied data concerning calling the “shipping department” after I desired to understand how to organize the cargo of the things.
I again named within the morning of May 21 after getting not received any calls. “Lisa” mentioned in the beginning that she believed “Patrick” was simply arriving and place me on-hold. She returned about the telephone following a momentapproximately and stated it wasn’t him, but he had informed her earlier to inform me he was hectic and also to email him using the issue and he'd have a look at it. I informed her that I'd previously sent him (through Ebay) earlier that evening which he previously understood exactly what the issue was due to the discussion he experienced with my fiancé on May 20 which he informed us he would keep in touch with a specialist concerning the issue and phone us back. I informed her we required a mobile call, no email, in regards to the low-operating ice-machine and also the incorrect snow container which was delivered. She explained that she was merely informing me what she'd been advised to express.
Ever since then, “Patrick Kennedy” has declined to come back any telephone calls. We've had several emails through Ebay, but the corporation has stopped all communications “while they consult their attorney.” We think the corporation deliberately offered us a low-operating ice-machine and delivered an entirely distinct (and poor) snow container than they promoted.
The corporation has many grievances through the Greater Business Office. The Greater Business Bureau site also doesn't record “Patrick Kennedy” whilst the owner, but provides a “Vaughn” whilst the owner. The Kansas Secretary of State’s site also states this LLC is “delinquent” and provides the Citizen Adviser as “Vaughn Smith” by having an address of “6418 Darkness Ponds, WICHITA, KS 67205.”
Beware about purchasing something out of this organization.
0 comments