I am ALL OVER filing a class action suit against Hughes Net so if anyone is seriously interested in doing so and knows how to go about it, please let me know ASAP. I'm serious. Really serious. I won't go into every detail of our experience with this company but I'll just hit some 'high' notes. Total pun because seriously, this situation couldn't have gotten any lower.
We live about 5 miles outside of a city. Due to that, for whatever reason, we have NO options for internet besides dial up. My husband just got a new job which requires him to have a very fast internet connection. So, we finally decided to bite the bullet and look at getting satellite. We found our options to be Hughes Net and Wildblue. After some research, it appeared that Hughes Net was going to be the only way to go due to the fact that Wildblue's ONE tower already had the max on customers.
So, here we go with the nightmare. We had the service installed by some good ole boys from about an hours drive away. They came, put this enormous, Star Trek looking contraption on the side of our house, ran cables to our office, hooked everything up and told us it would probably be about 48 hours before the service would be up to speed and running fast.
We waited for that to happen and it never did. We started the customer service route after about a week of dealing with slower than dialup speeds and this was the beginning of the true nightmare.
We never spoke to ANYONE who spoke English, our hold times for even talking to someone was on average, at least 45 minutes, we were promised call backs by Tier 4 reps and never received them, we were told we had 30 days to cancel the service with no penalty and it turned out to be a lie (they're trying to nail us for $390 and some change), we would be on the phone for 3 hours with someone—taking up an entire evening away from family time&only to discover that the problem still wasn't fixed... The list goes on and on.
Finally, I got so furious that I was literally screaming at this woman&who by the way, probably didn't understand half of what I was saying, what with her broken English and all&and I DEMANDED to speak to a supervisor. To which, I was told that they basically didn't exist. When I pressed, and I do mean, PRESSED, the issue, she told me he was on the phone with someone and couldn't speak to me. WHAT?!
I emphatically told her to cancel our service and that she had better not be sending me any bill whatsoever because they would never see one cent from us. She told me they WOULD be sending a bill for the aforementioned amount and that it would be my responsibility to get the contraption off the side of the house or else they would charge us even more. She told me if I really wanted to, I could try to call back and speak to the technical support people and maybe they would send someone out to remove it. I told her they better just get someone out here to get this piece of shit off my house. I rarely curse at reps but I have HAD IT!!!
All in all, I have NEVER, EVER in my LIFE dealt with a company so unprofessional, mickey moused and ridiculous... in all my days, never.
And I have a bill for almost $400 from them. Which I won't be paying a penny of. My only question is where do I start on remedying the situation legally??? Because I am JUST that kind of woman... I am ready to go on this. My husband lost work time&he had to go to hotel parking lots to do his work on his laptop so he could have the speed he needed&and we spent countless hours trying to fix this with this company and got absolutely no resolution. Just a big fat bill and some alien, teaser looking crap stuck to the side of our house.
Anybody ready to take some action? Please get back to me. I'm definitely ready...
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