I made a purchase back in July/August from an online store and paid for it through "Bill Me Later," using a 6-month finance purchase offer. Being an IT person working for a big bank, I deal with all my payments and invoices online. Upon receiving their very first statement, I signed up on their website, selected the option to get statements online (paperless), and used my checking account to set up payments spread over a 6-month period to use the offer.
I have been getting emails from them that my statement is ready, and my bank has been prompt with all payments. This month is the 6th (the last month). I logged into their website to check my payments and make sure that I had not miscalculated the breakup of payments. To my surprise, "Bill Me Later" did not honor the 6-month finance purchase offer and has been billing me finance charges from the second month onward. I was shocked.
I called customer service right away, and the representative, Brenda, was laughing at me because I had not checked my statements. She said there was no way they would change their system to credit me the finance charges. She kept pointing the finger at me, saying I should have checked my statements, and she really mocked me when I said I wanted to speak to the supervisor.
This is atrocious. You trust a company that gives you an offer, only to be cheated. How can a company like this not have the ability to make changes to payments? Their message, "WELCOME TO BILL ME LATER - THE BEST WAY TO BUY FAST, FEEL SECURE AND PAY LATER," seems such a sham when they want us to pay the finance charges because they cannot correct their system or charges, which should not have happened in the first place if they had set things right at the first instance.
Is this how they make money, by not honoring the promotion and blaming the customer for not checking the statements and not calling early enough? It does not surprise me that there are loads of complaints against this company and its billing system.
I have logged a complaint through the BBB and a couple of consumer/complaint websites. I hope to recover the charges.
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