Complaint Description:
I made a purchase back in July/ August from a online store and paid it through "Bill Me Later" - 6 month finance purchase offer. Being an IT person and working for a big bank, I deal with all my payments and invoices online. Upon receiving their very first statement, I signed up with their online website, selected the option to get statement online (paperless), used my checking out to set up payments spread over 6 month period to utilize the offer.
I have been getting emails that my statement is ready from them and also my bank has been prompt with all payments. This month being the 6th (last month), I logged into their website to check my payments and to make sure that I didnt miscalculate the break up of payments. To my surprise, "Bill Me Later" didnt not honor the 6 month finance purchase offer and have been billing me finance charges from SECOND month onwards. I was SHOCKED, I called the Customer Service right away, and Brenda the rep was laughing at me that I didnt check my statements and she said there is no way they will go and change their system to credit me the finance charges. She kept pointing the finger at me that I should have checked my statements, And really mocked at me when I said I want to speak to the supervisor. This is atrocious, that you will trust a company thats giving you an offer only to be cheated. How can a company like this not have the ability to make changes to payments? Their Message: WELCOME TO BILL ME LATER - THE BEST WAY TO BUY FAST, FEEL SECURE AND PAY LATER. - seems such a sham when they want to us to pay the finance charges because they cannot correct their system or charges WHICH shouldn't have happened at FIRST place if they had set things right at the first instance.
Is this how they make money by not honoring the promotion and blaming the customer for not checking the statements and not calling early enough. It doesnt surprise me that there a loads of complaints against this company and its billing system.
I have logged a complaint through BBB and couple of consumer/complaint websites. Hope to recover the charges.
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