I bought my husband an MP3 player and wanted to subscribe to a service so he could download music to it. I thought I was buying just such a subscription, only they charge me $49.34 (was supposed to be $24.44) In researching it, I discovered there was a "prechecked" box for movie downloads (which I DIDN'T want) and that's what they charged me for.
I immediately e-mailed them to let them know of the error, asking for a refund, then went ahead and DID buy the music subscription. ($24.44)
OK. So we're ready to fix up the MP3 player with music, and the software that came with the player is for windows systems only... I have an iMac... It can't be used. We CAN'T download music for the MP3 player. So, I explained the situation again, in an e-mail. They guarantee satisfaction with their service or give a refund... Stated in their website. They also promise to contact in reply with 48 hours of receiving an e-mail... I started on Dec. 27th and have yet to get ONE response from them. I have e-mailed them DAILY since Dec. 27th-no response. They provide no phone number, no address, so the only way to complain is via e-mail.
I'm tired of being ignored, and they've stolen a total of $73.78 from me.
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