Since filing my complaint with ROR, Joan removed our listing from her site. I am sure she will not reimburse us for the remainder of our subscription given the history of customer service she has shown us. We had listed our home with weneedavacation.com for 4 years. This year was the first year we ever had property damage from any renter and the first year we ever had a bad review. Joan is not able to professionally handle disputes of this nature and she will not stand behind the homeowner in security deposit dispute situations. To remove our listing is just another example of her unprofessionalism. Joan has never set foot in my rental home, he has never met me, yet she claims to hold her homeowners to high standards. When invited to see the property she refused. She prefers to only communicate through email. Homeowners beware. Once a bad review comes in, Joan will not treat you with any professionalism, she does not see you as a customer, she has no understanding that it is us, all of her homeowners that make her site a possibility. When she removed our site last night at 11:00PM she gave us no warning. Joan's physical address is 35-45 minutes away from our rental property. You would think that she would at least investigate a bad review for a long standing customer, but her "high" standards unfortunately do not apply to herself.
0 comments