Complaint / Review
GoGo Inflight Wifi
Aircell Fooled by recurring charges, no statements, and a rejected refund request

I was also duped by GoGo Air's unlimited plan. It's not very clear that your account automatically renews each month, that your credit card will automatically be charged each month, and that you will not receive a statement for those reoccurring charges. It took me four months before I noticed that my credit card had been charged by Gogo for each of those months. I hadn't used the service let alone logged into the account since the first month. The worst part is that upon calling customer service, they could confirm that I had not used the service over that time, yet we're unwilling to reconcile those charges for months with unused services. The lack of transparency and the lack of customer service are recipes for business failure. Flyers beware!