I purchased 50 sheets of their Tattoo Paper for a children's fundraiser on May 16th. They were due to be shipped to me by UPS on the 18th. When I had not received the paper by the 24th I called them and spoke to a girl at reception. She said they had "forgotten" to send the paper and would do so immediately.
Again I did not receive the paper. Mind you I ordered this paper from their website and the $105.00 payment showed up on my credit card statement on the 16th of May. I called again on the 1st of June and was told again that there had been a mixup and that they would guarantee that I would receive it on the 2nd. Needless to say I didn't. Called the 3rd and asked to speak to the manager. I was put onto Maria Novaton. She said that I could keep the paper (I didn't need it now - the fundraiser was over) and she would credit me back my $105.00. She said that she would get Sophia in accounts to call me back. Sophia never did.
On June 7th I spoke with Sophia after I called her and she said that Maria had never spoken to her. She said she would call me back within the hour. She never did. On June 8th I called again - mind you I am also paying for all these long distance charges as well. Sophia said that she had spoken to Maria and Maria had told her that I had to send the paper back (at my expense) and then they would refund me - well is that a different story from what I had been told. Lucky for me I keep very good notes when I am dealing with difficult companies.
So I told Sophia what Maria had originally told me and Sophia said that there was no way that Maria said that and that I was making it up. So great a customer representative calling me a liar. Wonderful. Needless to say on June 9th I called and left a message for the owner and surprise surprise never got a call back. I
Did not send the paper back because the way this company deals with things I figured that I would lose the paper and not get my $105.00 credit back. This company stinks and I would never deal with them again.
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