I sent my HP laptop in for repair because the screen kept blanking out. I received it back in about a week. I opened the screen and powered the computer on for the first time since the repair. It was still broken for the same thing. I called the service number and the said that they would email me a shipping lable within 24 hours. One week later a new box was sent to the house, I called and questioned them about it and their response was it is not our policy to email shipping labels. I sent back the laptop and this time it was out for 2 weeks, I received it yesterday andwhen I opened it up and powered it on for the first time it was still broken for the exact same thing. I called them and asked to speak with a supervisor. She called me the same day around 6:50 PM and was nothing but rude. I asked again for a shipping label to be emailed to me and she said that it was not the companies policy to do that. I explained to her that the operators and saying that it is and that should be corrected. The supervisor said that I was not listening to her, it is not the companies policy to email a shipping label. Again, I explained to her that I understand the companies policy but some training may need to be done with the operators. For the third time she said that I was not listening. That's when the phone call ended. The repair company is a joke, they have no idea what they are doing when it comes to repairing computers. I would NOT recommend this company to anyone.
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