On September 6 I made a purchase with this company for an Apple iPad 3 Wi-Fi 4G/64GB. I wired this company a total of $484.00 USD. ($325 for the purchase and $159 for a tariff fee). I sent the money and I was told they were shipping out my iPad at 3:00 P.M. And I would receive it within 3-5 business days. I was also told I would be receiving my tracking number as well.
Email from hotefirm on September 6: Welcome to www.hotefirm.com, you could get the toppest quality, lowest price, best after-sale service from us. Allof our itmes are original and brand new, we wholesale all of our items whichcome with one to two yearsinternational warranty from the manufacturers directly.
If you have anyproblems, you can turn to your localagent for help. We are seeking trustworthy and long-term partners, I hope you maywin profit with us for long. You willbecome our vip member after first purchasing so please keep your memberid and password in your mind. Next timeyou will get vip price and shipping discount. We hold promotionfor all our itmes now.
Email from hotefirm on September 7: Dear friend, We have confirmed your paymentin our western union agency today and shipped your items out. But I am so sorrythat we have not got your tracking number and invoice from our shipping agencyyet.
We ship so many items out today and our shipping agency should match thetracking numbers and orders first. Then we will email you tracking number andinvoice, you can track your items until you get your items. Please wait for myemail with your tracking number and invoice. I am looking forward to ourcooperation for long time. Best wishes.
Email from hotefirm on September 8: Dear friend: Hope you everything goes well. We have contacted the officer in custom so many times, but a piece of bad news: Mr. Wang Ming has delivered the Apple iPad 3 Wi-Fi 4G 64GB to HaiDianCustom on Sep 8th.
And our staffs have inspected the packing list.infact, all formalities they have handed in are all professional and clear, butaccording to the new regulation, we have to charge 159USD for additionalexporting tax.
They asked 159 USD for the additional tax as penalty becauseyour price is lower 20% than China market. According to the new regulation, youneed pay for 159 USD to clear custom as soon as possible in order to ensure youthat you will receive your items in this week.
I am sorry that we could notknow it early! Please be considerate and check the invoice from custom. Youshould pay the tax to us as soon as possible so that we can clear customs foryou quickly. Or they will take an action in 5 days from now on. Have a niceday!
Email from hotefirm on September 10: Dear friend, How are you today? Sorry to disturbyou and waste of your time. We have confirmed your payment for tariff in ourwestern union agency and cleared customs for you today.
We will ship your itemsout tomorrow in our country then we will email you tracking number andinvoice. We will email you tracking number and invoice once we get it from ourshipping agency then you can track your items until you get it. Please wait formy email patiently.
I am looking forward to our cooperation for long time. Best wishes
Email from hotefirm on September 14: Dear friend: We have shipped your items outyesterday. Your items are damaged and we have to change a new one for you inorder to avoid to return when you receive it.
You know that accident is beyond ofour control. It will spend us 7 days to make the manufacturer to deal with thereturn. Today we have returned the items to manufacturers, they are dealing withthe problem now.
I think we can get a new one on Sunday next week and arrangeshipping for you on Sunday next week. We will save time to update your items. Wehope it will not effect our cooperation for long time. Best wishes for you!
Email from hotefirm on September 24: Dear friend, Thank you for your email. I have checkedyour order just now. You can receive your tracking number on Sep 25th, at that time we will ship your items outthen email you tracking number and invoice, you can track your items online untilyou get it.
So wait for my email with your tracking number and invoicepatienlty. And you should keep in touch with us within the following days. Have a nice day!
Email from hotefirm on September 25: Dear friends, how are you today? Sorry todisturb you and waste of your time. I have checked your order just now. Ourmanager inform us today that we will have a holiday for National Day so that wecan not contunie to ship your items until our shipping agency comes back forwork after 5 days.
Then we will email you tracking number and invoice, you cantrack your items until you get it. We got the notice just now and we inform youat the first time. I am so sorry to make you wait for longer time and we can notinform your before because it is an urgent notice. So please forgive us. Havea nice day!
I sent a reply back to them and waited.
Email from hotefirm on October 7: Dear friend, How are you? Sorryto disturb you and waste of your precious time. I am so sorry for that wecannot get your items back on time and we do not have the items that you want inour stock now so we decide to give your payment and tariff back.
I am so sorryto make you wait for so long time. We will give your money back through money gram, we have yourname, country and all the information we need to make a refund. We will email youthe refund information once we give your money back. So please wait for my emailwith your refund informatoin. I am looking forward to our cooperation nexttime. Best wishes.
I asked them on that same date when would they be sending me the money and they sent back an email informing me that they would send it to me at the end of October. I asked for a specific date but to no avail they would not respond.
My email on October 17: Hello, This is Kebin Carr. I have not heard anything from you since October 7th. Can you please tell me when will you refund $484.00 USD to me? I didn't think itwould take this long to send the money through Western Union. Please let me knowif you can wire the money to me today. Thanks for your time and help in thismatter. Look forward to hearing from you.
My email to hotefirm on October 30: Hello Kate or Whomever I'm doing business with, My name is Kebin Carr and it is the end of the month. I've sent severalemails to you since you sent your last email on October 8 letting me knowthat your firm will refund the $484.00USD and I've gotten no reply from yousince.
Please let me know today when you will refund the money to me. Onceagain, when you ask me to pay for the merchandise I immediately sent you themoney. I should get the same respect from you. Thank you for your time and help in this matter.
It has been almost 2 months since I started this transaction with hotefirm and have not received my money from this company. Can you please help me? It will be greatly appreciated. Thanks
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