I had 1 year of free AOL when I purchaced a Gateway computer.
When I called at 1 year to cancel AOL the person refused to cancel me and extended my free servive for 2 more months.
Every time I called the same thing happned.
I finally insisted that the service be canceled and they extended my service so that I would have time to remove anything I needed from the service. I said NO but it made no difference. I received a letter stating that if I called before June 21 there would be NO Charge.
On the first of June I received a bill for $28.50 so I called and the person told me the the charge was removed, but that I still had FREE service until June 21. Confirmation number 0191558955. I told the person that I wanted the service terminated NOW. That was the last I heard from AOL until I received a bill dated August 5. I called the billing department at 1-866-656-7461 and told the person the whole story and he said that confirmation number didn't mean anything. I told him about the letter and he told me to fax a copy of the letter to 1-904-357-7399 which I did.
I heard nothing from AOL then I received a letter from CCS.
I looked up AOL on usacomplaints.com and it seems that this is normal for AOL. I also talked to a person that worked for AOL answering the phone and was told that if they let anyone terminate their service they could lose their job and that they were told to tell the coustomer that the service was terminated and not terminate the service.
Something needs to be done to this groupe of thieves. They are worse that a thug on the shreet that pulls a gun and demands money.
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