This is a corporate leech that will not allow people to cancel their services. Here is the letter I have sent them and will distribute to appropriate agencies.
To Whom It May Concern:
I received a telephone call from one of your telemarketer, today at13:50 hrs. This is the final outrage and I am now going to take formal action to report your company as the fraudulent outfit that it is, while instructing an attorney to claim harassment compensation against it.
Here is a brief review of the facts to date.
1. On July 14, I paid my credit card balance in full and I sent a letter requesting that my account be closed and terminated. I then shredded the credit card.
2. On September 02, I received another bill dated July 26, with a new membership fee. I called Customer Service and I spoke to Melissa on that day at 20:45hrs. I challenged the billing and repeated my former demand to close my account. I was told that it would be done. I requested a confirmation number or a written proof of that fact but it was refused. I sent back a copy of the bill with annotations of the conversation.
3. On October 18, I received yet another bill dated September 25, this time with the outstanding membership fee plus a Past Due fee added. I once more called Customer Service, demanded that this account be terminated as per my July request and that CapitalOne should cease to harass me with fraudulent demands. I was assured that it would be done and the late fee would be waved Really! I repeated my request for a written confirmation but it was refused again and I was told to call back in three days for confirmation, which I did and I was confirmed that the account was closed. I sent a copy of the bill with annotations of the conversation
4. On November 4, I received a third bill dated October 25. This time the previous outstanding amount of $93.17 from bogus compound fees had been credited with $39.00 from unknown sources while a new transaction of $29.00 was added from unknown sources also. I could not believe that your outfit was fabricating bogus charges and payments, to keep the account artificially open against my wishes. I called Customer Service on that day at 16:40hrs. And spoke to operator ID AJU9. I also recorded the whole conversation for legal purposes. He said that the account was supposed to be closed and that there would be no outstanding dues. I told him without sparing words what I thought of CapitalOne and that I wanted nothing to with it ever again. I have it on tape.
5. On November 7, I received a letter from a Geeta Rajpal referring to my account and that I was valued as a customer. The fact that I was no longer a customer since July seemed to elude this person from financial services. This was followed by irrelevant verbiage but which inferred that my holographic account was still being kept open, (see enclosed) At this point, I decided to take formal action against CapitalOne.
6. Today, as stated above, I received a call from operator Elisabeth-T2A62. She was going to warn me that my account was being placed in collection for non payment. She did not expect to be placed in the hot seat instead, when I told her the situation to date. The problem having escalated from harassment to threats, I am taking the intended action of filing a formal complaint against CapitalOne with all the appropriate agencies and I am going to claim personal and financial damages as my credit rating is being fraudulently destroyed.
Solange
Rockville, Maryland
U.S.A.
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