I also signed up for the $39.95 service and then within the day requested a refund because I didn't need it, I was able to resolve my web issues without their service. They refused to honor it and did not ACTIVATE my userid either, same as others have indicated. I filed a claim with Paypal and again it got rejected. I'm going to follow up with BBB and others and contact Paypal, because I've been completely ripped off with this and they should not be in business.
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