I am having a severe problem with PayPal, Inc. I have been using their online payment processing service for years to accept payments from my internet customers. I had never had a problem until now.
For a period of 2 to 4 weeks prior to September 13, I received a little over $2500 into my PayPal account from online customers. Several of my customers filed fraudulent complaints against me with PayPal in an attempt to get their money back. As a result, eBay froze my account on September 13. I had no problem with that, as that was their policy. They informed me that I needed to get the complaints resolved and they would reinstate my account.
I quickly solved the problems and had all of my complaints resolved by 9/15. Since then, I have been trying to contact PayPal to have them reinstate my account. They have been totally uncooperative and very unprofessional. They respond to each of my emails with a generic, template reply, saying that I need to resolve several complaints that are already resolved. I have tried to call them, but they give me the same runaround, even though I tell them that I am looking right at my complaint statuses and they each say "Case Closed."
PayPal is wrongfully withholding over $2500 of MY MONEY. I consider their acts fraudulent and nothing less than theft. I want access to my account so that I can remove my money and never do business with them again. PayPal is a dishonest company, and they need to be investigated by the authorities for their fraudulent activities.
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