Complaint / Review
JustAnswer.com
Billed $46 Monthly Without Agreeing To Membership

In March of this year my computer decided to take a holiday and refused to boot up. Fortunately my wife's laptop was available, and I used it to contact justanswer.com to get some advice on how to go about restarting it. The site was worded in a way that it appeared to me that I was offered a free consultation as an inducement.

I was given what turned out to be very good advice by Freddy M, and I was able to restart my machine. I was so pleased to get my computer going again that I agreed on a payment of $46.

Here's the kicker: not only was my credit card billed $46 for services in March (this was legitimate because it was a one-off request to get my computer going again), but then I was also billed another $46 in April for services, then another $46 in May for services. Then I somehow became a member in June for another $46.

Other than the original contact in April I have not asked for or required any services, and I did not wish to become a member. This means that I have paid $138 over the original agreed fee. I have canceled my Visa card, and any attempt to contact justanswer seems to get me the run around. It is not easy; on other sites there is a contact text box (like this one I am using) provided for a person to discuss problems, but I cannot find one on justanswer.

This is the first time I have been caught financially online, and being an age pensioner it is an expensive lesson. If asked, I would not recommend this site because it is too difficult for amateurs like me to move around in.