My husband has had seven debits from this "company" so far. We were married in June and I started taking care of his account and realized he was billed $7 in July and August from a company he didn't recognize. I found the name on his bank statement and called the 800 number that was listed with it to immediately cancel but I didn't have the information they requested.
I found their website online and tried to access my account since supposedly I am a member. I tried all email addresses that I have and none of them were in their system.
I went to the Connecticut BBB online and found a report on the company. It is actually listed under Webloyalty.com, Inc.in Norwalk, CT. According to that report the company sends at least three email notices to a customer during the free trial period including a billing reminder before the first service fee is billed. There were NEVER any emails received at any of my husband's email addresses (how could there be when none of the email addresses were recognized at the site for me to log in).
So far they have stolen $49 from my husband's bank account. I will be contacting the company and my bank tomorrow. I worry that it will be harder to resolve this complaint with the company since I have no idea what email address they supposedly have on file. My guess is that only a small portion of the $49 will ever be refunded as well.
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