I just want to say that Single Hop is one of the worst companies that I have ever dealt with in years. I have dealt with many. They have the Reseller Tandem control panel with the worst interface imaginable. The servers that you get are a rip off and they will cut your service off even if you have solved all of the problems on the network.
Also, they complain about not getting paid when it's only been 4 days and you have been with them for almost 2 years. They also send a massive amount of tickets so that they don't cancel the server and actually do work. You have to treat them like children or they won't do any simple billing tasks. Support is fine but sales/billing is a joke.
They allow abuse too. I had a ROSKO spammer on their network and I have taken care of the issue but they have allowed this for months. They cut the amount of ips to 5 per a server and they still want to kick me out even though everything is fine now!
They also said that I had a 90% churn rate (servers all the time have been 10 or above!) but now the servers are at just 4. They said that the servers are abusive although three of them have been with us since 2010. Also, they won't even suspend the servers when I tell them to. They take days! Don't argue with them either or they might consider it a threat. They don't consider taken care of problems good! They just want the money. You can tell for sure.
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