I am glad Steve from FCMS responded. This gives me a chance to dispell his lies. For one thing, he says this was an application fee. The document he signed says ZERO application fee and anyone who is interested in seeing this document can email me at (address removed by usacomplaints.com)
Second: His employee Joseph Sorge tells potential merchants that they will be setup to process between 2 and 7 days. I have requested processing for over 60 days - my emails and phone calls have gone unanswered. You will notice the date of the contract and notice the dates of all my e-mails to the company.
Third. Steve Graham states that I can process at anytime. This is of course a lie. Below I have included an email from his employee Garth Bair:
Hello Alex,
I sought approval to begin setup for credit card
processing for MonPay. I received a NEGATIVE response.
Sincerely,
Garth
Now I will include my attempts to start cc processing with this company:
Lee & Steve,
I have called several times and can not get past the secretary. I have left numerous messages. I am awaiting active credit card processing.
Alex
MonPay.com
Vice President
*
Mr. Steve Graham,
I have not been able to get ahold of neither GARTH BAIR the last couple days. I have also unsuccessfully tried to reach you today.
Alex
MonPay.com
Vice President
*
Hello Steve * Lee,
This is my 3rd or 4th email with no response from you regarding fulfilling your obligation to activate credit card processing for our company.
Alex
Vice President
MonPay.com
*
Re: The Setup Fee, Please read the following:
[Original Message]
From: Joe Sorge
To:
Date: 3/22 12:36: 01 PM
Subject: RE: merchant account
Alex,
Absolutley right, in fact we will make sure that you are approved and then we will take it out of your first wire when you have already begun to process. We don't want the fee upfront let us get you approved to where you are running business and then we will take care of it. So if you can fax in your application we can get you up and running by next week.
Alex wrote:
If not approved, is it refundable / ie... Can it be a setup fee
Since this ordeal began, I have corresponded with half a dozen merchants who are UNsatisfied with Financial Credit Merchant Services. I now have a very reliable contact at MasterCard International - If you have been ripped off by FCMS, do not hesitate to e-mail me by clicking on the rebuttal button and I will put you in touch with the correct regulating officials.
0 comments