I run a small vegan lip balm and soap company, and was looking to find a supplier of ingredients.
Unfortunately, I found Barbara Polzel.
"Please DO look for a new supplier, especially if this is how you do business"~Barb
I wish she would've stated this earlier! I had been mistaken when they took about 6 days to process my order, and even longer for my order to arrive. I was under the impression it would be sent here in 48 hours. The statement read that it ships ground to 48 states. Simple mistake. My bad. But when I was trying to Barbara to help me clear up my misunderstanding she had so much more to say to me via email than I asked for. She was rude, insulting, and, tellingly, upset at me for this mistake.
" You misread it, and I'm seriously upset that you are accusing my business of your inaccuracies of reading our website." ~Barb
I would be upset too, but I wasn't accusing her business, I was stating that UPS or her business might be implying false information on their site.
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