My wife signed us up for clear internet service about 6-9months ago and in the initial 2weeks the service seemed to work without any hiccups until about the third week. Like most consumers, we didnt pay too much attention to it because we both were barely home and quite frankly we dont use the internet that much once we get back from work. The low speed and often no service from clear became more of an issue as our internet needs grew due to my business integrating the ipad into everything we do to service clients. So I called Clear to let them know that the 3mbps they promised wasn't actually what I have been getting once i tested the connectivity / download speed.
It was during this conversation that the truth was revealed, as the customer service rep i was speaking to asked me if i was a consistent user of the service and that if I wasn't that could explain why my service speed may have been downgraded. He went on to tell me that the service might not work properly indoors as well. I found is statement appalling considering the fact that I had no desire to set my modem up on the exterior of my house at an attempt to enjoy consistent internet speed. Prior to this, i had spent a few hours here and there trying to troubleshoot the problem, to no avail. Sometimes it works for a few hours and then it will go slower or no service within the same day.
So finally 2 weeks ago I decided it was time to stop this waste of money and cancel the service and request for a refund for the last few months. I was promised a call back from management and offered a lower bill to temporarily appease me. Once again I was shocked because based on the offer it seemd as though they knew their service wasn't worth the amount they charged and if you didnt complain then they kept taking your money. I accepted the offer but my issue still wasn't reolved, so i called again a few days later and i was informed of a $40 fee per modem to cancel. This means they intend to charge me a $80 cancellation fee for both modems i have. For a service that is subpar to say the least I dont think its fair and I am willing to fight them as far as I can. I kow they are others outthere going through the same thing. Please get on board and lets stick it to Clea
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