I purchased the Pro Package which includes 10 websites for the Home Website Builder aka click2reply. Visit this website for their offer: http://homewebsitebuilder.com/. The website makes everything sound so simple, automated and full of options. What they don't tell you prior to your purchase is that only 2 of their websites choices actually have more than one page.By their own admission a one-page website is not as popular with the search engines as a multi-page website. What I find the most offensive is that you are led to believe that all the work is done for you only to find out that YOU are expected to write YOUR OWN REVIEW! So much for the automated easy to use website. I asked the online support how soon can I expect to see monetary results for my websites -
Dee Evans:
How long it takes for you to see monetary results depends on the quality of your reviews and how well you market your websites.
Please see below for the full conversation. You will see from the responses I received from Dee this fully automated simple to use website is anything but that. This is outright deception and in my opinion fraud. STAY AWAY FROM THESE PEOPLE!
Department: Home Website Builder
Full Name: Me
Email: Mine
Your Question: I am being asked to write a review for a product I know nothing about. Evidently I need to write a review in order to help improve the performance of my website. Can you help me please?
Staff: Dee Evans
14:09 Your Question: I am being asked to write a review for a product I know nothing about. Evidently I need to write a
review in order to help improve the performance of my website. Can you help me please?
14:09 Please wait, an operator will be with you shortly.
14:10 Your request is important to us. Please wait, an operator will be with you shortly.
14:10 Your request is important to us. Please wait, an operator will be with you shortly.
14:11 Your request is important to us. Please wait, an operator will be with you shortly.
14:11 Your request is important to us. Please wait, an operator will be with you shortly.
14:11 Your request is important to us. Please wait, an operator will be with you shortly.
14:12 Your request is important to us. Please wait, an operator will be with you shortly.
14:12 You are now chatting with Dee Evans (Support Executive) - Home Website Builder
14:12 Dee Evans: Hello, thank you for contacting Home Website Builder Technical Support. How can I be of assistance today?
14:12 Me: I am being asked to write a review for a product I know nothing about. Evidently I need to write a review in order to help improve the performance of my website. Can you help me please?
14:12 Dee Evans: If the products are on a topic that you are interested in then you could purchase them and write the
reviews based on your real experience with the products.
Alternatively, you could search for the product in Google Search.
For example:
'Product name review' and base your reviews on what other people are saying.
Searching Google for information on the products you want to promote is also a good way to discover which products are converting the best for other affiliates.
The sites that rank top of Google have usually tested a product for conversions. So if you see one particular product at the top of most websites in that category, then you know the product is good and that it is converting well for other affiliates.
14:13 Dee Evans: Is there anything else I can assist you with today?
14:14 Me: Would ezine articles be a good place to get review ideas?
14:15 Me: I can advise that any information that you can find on the products that you are reviewing will be helpful when you come to constructing your reviews.
14:16 Me: I have only been given 3 products to promote via Home Website Builder. So I am not sure about selecting other products.
14:16 Dee Evans: The more you can find out about the product the better, if your reviews are informative and contain your own unique content your site will rank better in search engines.
14:18 Dee Evans: Are you using a premium website template?
14:18 Me: I am creating my anti aging website and have only been given 3 products to promote. So unless there is something I am not aware of I believe I am going to have to stick with these products whether or not they are converting well,
correct?
14:19 Me: I have upgraded to the pro version so I am using the templates that are available to me.
14:20 Dee Evans: The Anti-Ageing templates do currently only offer the three products that you can see, however we are
looking to add more products to this selection.
14:20 Me: Are these products converting well?
14:20 Dee Evans: I can advise that lots of the other website templates provide more products to choose from.
14:21 Me: I only see 2 template to choose from. How can I access the other templates?
14:22 Dee Evans: If you choose an alternative category there are lots more templates for you to choose from.
14:23 Me: Well I purchased 10 websites so I chose anti aging as one to build. I do not have this information that you are telling me.
14:23 Me: I see there are 12 to choose from.
14:24 Me: I will be building 10 for now with a new one every month supposedly. Is this correct?
14:25 Me: I would think that I want to build a website for all of the 12, correct?
14:26 Dee Evans: You are currently able to build a website for each website template that we have available, to start off with I recommend that you build one or two until you find your feet with the program.
14:26 Me: Are all of the websites that I have purchased going to convert well?
14:27 Dee Evans: We have selected these categories because we know that all of these niches convert well.
14:28 Dee Evans: Is there anything else I can help you with?
14:28 Me: I am not sure what to think at this point. The anti aging website only comes with 2 templates and 3 products. It sounds, however, that this is not the best option.
14:29 Me: So I guess I will move on to something else. Where are help videos to support me with the review step?
14:30 Dee Evans: All of the websites are goodtemplates with strong products. It is worth you noting that the website
templates with an orange star underneath are Premium Websites. These allow you to add extra reviews, not just reviews for the three 'Top Products'. These Premium websites allow you to create more than one page for your website which will increase your website's earning potential and SEO qualities.
14:31 Me: I have looked at 3 different review templates
14:32 Dee Evans: Unfortunately we do not currently offer a video training guide, however there is a Help Center
that has some useful information here http://www.homewebsitebuilder.com/admin/support
14:32 Me: Music, health and fitness and anti aging. None have a star underneath any of the templates. Are we talking about the same product here?
14:34 Dee Evans: Yes, there are some Premium templates in the Weight loss category.
14:34 Dee Evans: There are also some in the Detox category.
14:34 Me: Weight loss and detox are the only 2 that have templates with a star underneath. Teeth whitening doesnt have a template at all. What gives?
14:34 Dee Evans: Is there anything else I can help you with?
14:36 Me: Why are the options onlylimited to 2 of 12 websites with the option of having more that one page? One doesn't even have a template to choose from. If more that one page is better than why not have more that one page as an option on
all 12? Why not have templates for all 12? Have you guys really given much thought to this?
14:37 Dee Evans: We are aware of this and we are adding in new templates as the weeks go on.
14:39 Me: Umm ok. Again, here is a product that is not even fully functional or that does not offer the best options possible but is being sold to people like me and without help videos. What do you think my expectations of your websites are?
14:39 Dee Evans: The Premium Membership was only launched on Friday and we are looking to add more templates soon. I
recommend that you use the websites that are available to you whilst you get to grips with the process.
14:40 Me: What is the average time frame before I can expect to see any monetary results?
14:40 Me: May I edit the templates via the dashboard using my own templates?
14:41 Dee Evans: How long it takes for you to see monetary results depends on the quality of your reviews and how well
you market your websites.
14:42 Me: The quality of my reviews? I thought I was purchasing fully functional websites?
14:42 Dee Evans: You are not able to change the templates, you are able to write your reviews in HTML if you wish.
14:43 Me: I see I am going to have to go somewhere else for help with writing reviews. This is not good. What kind of advertising is this for your product?
14:43 Dee Evans: You have purchased a website, although you will need to write the content yourself, this includes the reviews.
14:45 Me: Not a problem. I will find out how to write a review somewhere. I just thought I could expect support for a product I purchased. You know, like when you buy anything there is usually a manual, instructions, something. Just not here. Sorry but I just can't sing your praises just yet but I am willing to give it a try. I have 60 days to see progress or my money
back, correct?
14:46 Dee Evans: I recommend that you focus on writing your reviews now, once you have done this we will be able to
assist you further with advertising your website. I do not want to overload you with information on all of the steps just yet as we find that this confuses customers.
14:46 Dee Evans: I am also happy to answer any questions that you have regarding your reviews.
14:47 Me: Dee, I appreciate your help. I am sorry for busting your chops but writing a review is a challenge for me. I think that may be something for you guys to consider:)
14:47 Dee Evans: Is there anything else I can assist you with today?
14:48 Me: I will choose detox and weight loss for now. I will submit my reviews for your consideration before actually using it on the website.
14:49 Me: Thanks and have a good day.
Here are my correspondences with them to date for requesting a refund:
First response -
Hello,
Thank you for contacting me. I can advise that I do not fully understand your enquiry. Please provide more details of what you require additional assistance with and I will be happy to help you further. I hope that this information has been helpful.
If you have any additional questions please feel free to ask.
Kind regards,
Kerry Woodhead
Click2Reply Customer Support
Second Response -
Hello,
Thank you for contacting me with your enquiry. I can advise that your membership fee for Home Website Builder has been refunded. Please allow 3-7 business days for the funds to be processed back into your account. I apologise for any inconvenience this delay may have caused. I hope that this information has been helpful. If you have any additional questions please feel free to ask.
Kind regards,
Matthew Wilson
Click2Reply Customer Support
My response 10 days later following their second response -
It has been 10 days since you sent this email to me. There has been NO refund to date. What kind of shady business are you running? It didn't take you 10 seconds to draft my account. There is absolutely no reason for an online refund to take this long unless you are a running a shady business. Issue my refund! I will file a complaint with the BBB.
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