Time Cycles Research's Downloadable software Rips Off Customers Beware!
I found Time Cycles Research web site when I was searching for Astrology Software Applications for the Apple Mac Computer and I was initially taken in by their professionally presented web site.
I rang to enquire about their software application and to request a Demo version as i could not decide between two of their applications.
They stated that they did not provide software demos or trials, even though they had been trading for 26 years. Alarm bells should have started ringing as most reputable software companies provide this service.instead, they insisted that I look at their manual which, quite frankly, did not contain the sort of information you can get by trying the actual software.
Having spent some time speaking with them on the phone and trying to decided which application would be suitable, at no time during this conversation did this company mention to me that I would not be entitled to a refund should I choose the wrong application, even though they had the perfect opportunity to do so.
I ended up purchasing IO Edition 7.07 but unfortunately, I discovered that it was one of the worst Astrology Applications that I had ever used.
Having tried to return the application, a few hours after downloading it, I was told that they would not issue a refund and that I should have seen their non returns policy which is cleverly hidden away in their license agreement.
Out of sight out of mind!
Once you have purchased their software you receive an email and near the bottom of this email there is a blue link to view their license agreement. It is quit difficult to spot. Unfortunately, you probably wouldn't notice it because before you even reach the bottom of the email, the email instructs you to download the software and does not give instructions to look at the licensing agreement. If you are following these instructions, then you are being mislead.
After you have downloaded the software, you would expect the licensing agreement to form part of the installation process. Wrong Again! During the installation process (where reputable software companies usually put their license agreement with two buttons, accept or cancel installation) there is no license agreement and therefor you cannot accept or cancel anything. Once you click the install button the software immediately installs.
This cleaver but underhanded approach adopted by Time Cycles Research misleads the customer because by the time they realise, it is too late. Another sale for Time Cycle Research and another customer gets ripped off.
Considering that i did not see their license agreement and I have not clicked on a button during the install process to show that I have accepted their license agreement, I cannot understand how this company thinks that what they are doing is lawful. It seems to be very underhand to me.
The company continues to enjoy sales made off the back of disgruntled customers and they still refuse to issue a refund.
There is a good reason that Time Cycles wont tell you about their non returns policy. It is probably the same reason why they don't provided a software demo. They would probably go out of business if they did!
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