I purchased a $10.00 CVS gift card for a prepaid $5.00 in November. The code was supposed to be available online 1 week after purchase. I received no communication from Savemore until I complained (ie. Reminder to redeem code). After being put off for several weeks with the reason "technical issues" cited, I finally received a refund late in December.
I again purchased a half off gift card code for Papa John's in December which was supposed to be available a week later. It was not. I was put off a week or so at a time in response to the first couple of emails, but the deal never became available. They again have offered a refund, but I requested the deal. It has now been over 50 days since it was supposed to be available.
Both deals are supposed to be accessed by clicking a link while logged into my account. Both deal links brought up a page with a "404, page not found" message, but the message appears to be part of a page, not a standard Internet Explorer error message. I logged a complaint with the BBB, but since I am offered a refund, and am requesting no compensation, the organization is not pursuing the complaint. I offered the opinion that the site owners offer deals, some of which they have no intention of providing, and only refund to customers that keep track of the interaction and request a refund. Many people may forget a $5.00 purchase made a month ago, so Savemore simply puts them off a few weeks, and offers no reminders until the victim forgets, and Savemore keeps the money.
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