I purchased several domain registrations from itsyourdomain.com and I have been trying to transfer them away from this company for over 2 months. They appear to be blocking the transfers in an effort either to resell my domain name, or to blackmail me in to renewing with them, or to allow the domains to expire so that they can charge more money to get them back, or for some other reason of which I am not aware. I have all the documents stating that I wish to transfer these domains. I have sent them multiple requests, and they do nothing but claim they did not get them.
They are NOT responding in any way, from the technical support person, Brian Toon, all the way up to the CEO. They appear to be holding my domain names hostage, and refuse to release them. I am concerned because they are in effect, keeping me from doing my business with these domains, which I own, and they are preventing me from moving them to another registrar.
Furthermore, they claim that they do not allow transfers within 10 days of expiration. I have been attempting to transfer seven domain (one of which expires on April 24) away from them since April 6, which was well within the time frame. Now it is April 14, and they do not even respond to my phone calls, faxes or emails. I spoke with Brian Toon yesterday along with the new registrar, and he denies ever getting any requests. This is an out and out lie, and I suspect if you go to his computer, you will find the emails - there in lies the FRAUD. They are trying to force me to renew with them against my wishes on this one domain. Updated as of 6-16, only 4 of my domains were released, after trying 10-15 times each!
This entire dispute started because they shut my business down for six days due to a chargeback that they received in error. This is why I want to move these domains. The fact is, they HIDE their company name on the credit card billing purposefully (see footnote 1), so when one of their bills was disputed by my business partner because it was not a recognizable charge. They made no effort to contact me and ask me about the chargeback, nor did they give me any warning about it. I believe this is because in their TOS agreement, they give themselves a nice bonus of $200.00 to reinstate the account.
Because of the $155 chargeback, they shut my business down for six days! This is outrageous. Even a property owner cannot throw out a tenant without notifying them first and allowing the problem to be corrected. They denied me access to all my domain names (28) (even those that were paid in full) and in effect, closed my business for six days without notice to me. This cost me countless thousands of dollars in wasted advertising and lost business. This to me a CRIME.
Since there is NO agency to regulate them. I do not know where to turn on this matter. I believe they are fraudulent in their activities and should be shut down. I have reported them to ICAAN, because of BOTH problems I have had with them, however, ICAAN claim that they do not handle individual complaints, or transfer protocol with accredited registrars. It is shocking to me that they are accredited, and that means nothing really. I am not the only one that has experienced these kinds of problems from this company. I believe they are defrauding others just like me. Look up itsyourdomain on Google. You will see others have reported this same issue with trying to transfer domains away from them.
I have tons of email requests, faxes, phone calls - all documented. This unscrupulous registrar is taking advantage of people. Please investigate them as I know where there is smoke, there is fire.
Footnote 1
And that's not allTaking non-competition a step further, ItsYourDomain offers an affiliate program so transparent that even who is lookups and credit card bills won't betray the name of the real registrar.
The above quote can be found on this page - http://www.isp-planet.com/services/registrars/itsyourdomain.html
Below is a list of phone numbers and emails of these CROOKS.
Registrar Name: INNERWISE, INC. D/B/A ITSYOURDOMAIN.com
Address: 1005 W. Wise Road, Schaumburg, Illinois 60193, US
Phone Number: 847 895 3601
Email: [email protected]
Whois Server: whois. Itsyourdomain.com
Referral URL: www.itsyourdomain.com
Admin Contact: James T McKenzie
Phone Number: 847 895 3601
Email: [email protected]
Admin Contact: Theodore L Cucci
Phone Number: 847 895 3601
Email: [email protected]
Billing Contact: Ted. Cucci
Phone Number: 847 895 3601
Email: [email protected]
Technical Contact: Chris M. Moore
Phone Number: (847) 985-4301 Ext. 232
Email: [email protected]
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