I first became a Mediacom customer in February. Since the time I started service I have never received the service that I was promised when I agreed to. Mediacom has given me dozens of promises of dates in which my problem will be resolved, but I've seen that date come and go with such frequency that I no longer care to hear their reply. I've documented this journey on Mediacom's very on forum.
I will link my thread at the bottom of the paragraph for all to read. Please take the time to read through this because it ultimately tells the tale that hundreds of thousands of people are writing the pages to everyday. I don't understand how a company can have so many dissatisfied customers and deliver such an inferior product yet remain to stay in business on such a large scale.
There is absolutely no excuse for the poor service. If the market is saturated to the point that you can't satisfy the order of your current customer, you don't go out and find more customers wanting to order the exact same thing. Mediacom is fully aware that there is a problem across the ENTIRE United States, but they continue to sign up new customers in markets that they barely have their head above water as it is. So they drop the new customer in the spinning wheel for a 2 year lock in knowing good and well they will never be able to provide them with what they promise and what the customer's expectations are.
Unacceptable. Below you will find the link to a forum post that I made soon after starting my service in early 2011 and continue to update regularly as to keep new customers, and anyone else that cares to see how this system is run, what to expect when getting into bed with Mediacom. Please take a few moments of your time to read over the year long back and forth with Mediacom's social media team. It's truly astonishing. Copy and past this link http://mediacomcable.com/CustomerSupport/forum/index.php? Topic=1143.0 OR Click here:
One year of stalling with Mediacom
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