I got mobile/cell phone service through Cricket beginning December 21. I also ordered to broadband internet service - the mid-level plan which is $55 month. I also ordered the actual cell phone and a modem for the broadband that you plug into a USB Port. I was told at the time that if I did not like the service and/or modem I could send it
back WITHIN 30 DAYS and receive a refund as long as it was in like new condition.
I am unhappy with the broadband service, for that kind of money I could have the Turbo top speed service through my local cable company, Time Warner. It is SLOW and sometimes unresponsive plus they keep track of how much you use and if you start using too much they will slow your service down as though it wasn't slow enough already.
So I returned the modem in the original packaging in like-new condition because I barely used it. I mailed it back by
UPS. I t was picked up by UPS on Monday January 16 and I was told it would arrive at the address listed for returning equipment today, January 18, which is obviously within the 30-day time frame for return and credit.
So then I tried to cancel the actual service and it is impossible to do. There is no phone number to talk to a live
flesh and blood human being. Online you can "manage" your account. The choices are Change or Add to my mobile broadband service. I don't want to add anything which left, of course, Change. But when you select change the only kind of change it allows is to change your plan. The three plans are $45, $55, and $65 per month - unlimited. (But
remember if you use too much, do too much downloading etc. Your service will slow down for using too much bandwidth). So what I wanted to do is CANCEL broadband service. I don't want any of the 3 plans however there is no CANCEL available and there is no NO SERVICE choice to make so you can't cancel it online. If you call the "customer service" number you get to talk to an automated dummy and the conversation goes nowhere. So I called the Sales Office and talked to 4 different people and a supervisor. They all gave me the brushoff and told me to call the customer service number. I specifically asked the first person giving me that number if I would get to talk to a live person and they said yes.
It's impossible to cancel service apparently without an act of God intervening.
Nor can you tell if/when money will be deducted from your bank account to cover their NON-SERVICE
THEY LIED. I can't talk to anyone, can't change it myself online. I can go to a Cricket Store which is run by morons. The last time I was there there were only 2 customers in the store, myself and one other. The other was hanging around the counter talking and laughing and visiting apparently with the employee but I can't say exactly what they discussed I can only tell you what I saw. I was there an hour and no one even acknowleldged my presence. No one said "we'll be right
with you" or anything else so finally I left as apparently I was invisible, go figure.
I set my account up for automatic pay. I can't tell exactly whether that was in fact set up from looking online. I rather doubt it because it offered me the opportunity to pay almost $90 for a month's service. So I am not sure whether its auto pay or not, if it was setup as I wanted it then I am and no doubt in a day or two they will be withdrawing the entire sum from my bank account which is going to really tick me off. Of course, it is logical to assume if you don't have the modem then you don't need the service but logic and service seem to have very little to do with Cricket Wireless. All the corporate executive officers who have profiles on line talking about their commitment to excellence and all that but no
contact information anywhere. The Board of Directors site specifically says that it is NOT FOR COMPLAINTS. Gee, i guess somebody else is complaining too.
This is a total ripoff. I do want my mobile phone service, as its the only phone I have but I can't tell if its going to get cut off for nonpayment because I can;t determine what type billing I have.
All of this is totally unacceptable and i am just able to manage to control myself because I have wasted hours on this
and gotten nowhere.
There should be some number some where to talk to someone OTHER THAN SALES because sales just says "this is a
sales office can't help you with anything else".
So my advice is run as fast as you can to another cellular provider because Cricket is an exercise in frustration. Definitely not service.
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