Outrank contacted me about building a new website for my company within two weeks of initiating
Service and then bringing it to the front page of Google, Yahoo and Bing local searches within two months. Outrank sent me a "Business Profile Form" to fill out and return.
They did it. The problem is, the website they built was not for my company. I do commercial pest control: hospitality, healthcare, food service and food packing businesses use monthly preventative pest control. And that is what I do.
Outrank made a website for a home pest control company, tailored to bed bugs and home remedies for cockroaches with a picture of antiquated equipment that I do not use... Not exactly what multi-million dollar hotels and five-star restaurants are looking for. The website had typos. One of the misspellings was my company's name. I also submitted a photo of the company vehicle, however the irrelevant equipment's photo remain right on top. I was bounced around from person to person, each with a new excuse for the last but none with any solutions. I believe I had four "customer service" reps in two months.
Email after email to correct the typos and subject matter were unreturned until I sent an email saying that I was canceling and wanted not to be billed further. I still was billed one more time, they told me they require 30 days of notice to quit. I explain thoroughly that I needed the website removed but the website remained for weeks.
Outrank embarrassed me and my company. I wouldn't recommend them to anyone - they only cost me $300 but hours of wasted time, endless frustration and uncounted lost customers to the unprofessional and poorly assembled website they created with my name on it.
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