Complaint / Review
JustAnswer
Charged $38 After Declining Services and Logging Off Quickly

I found JustAnswer when I was having problems downloading a driver for a new scanner. They offer help for little money, "they say." They also say they will not charge your credit card unless you accept their services. When I saw they would offer help for a charge of $38, I did not accept their services and quickly logged off.

I called the scanner company the next day and received their help directly for free. And of course, JustAnswer went ahead and charged my credit card.

When I called the company to ask about the charges, they asked for my email address. "Enough is enough," I said, "you do not need my email address. You should be asking me for my name." Then they told me this was the only way they could track my charge and refund me the money. The sad part is that this may be true.

They are a bit of a scam business. I asked about their Better Business Bureau affiliation. They said they were not part of the Better Business Bureau, which is untrue, because I found them listed with it. I also asked the Better Business Bureau to track down my refund.

Warning: stay away from JustAnswer.