Documentation created by Eric Ramiscal on Dec. 13. Problem with Sprint 3G/4G overdrive, Started after Nov. 2. From Sprint website (3G/4G usage) Original policy on contract agreed on March. If you have a 4G-capable Mobile Broadband device and use it on the Sprint 4G network, you have unlimited monthly data allowance.
If you use your Mobile Broadband device on the 3G Sprint network, current Mobile Broadband 3G plans include 5 gigabytes (GB) of data usage per month and are limited to 300 megabytes (MB) per month of off-network roaming data usage. Usage above these limits will incur additional charges and may require opt-in for continued use 240.604.9342 has been diconnected 4x due to overage? Overage payment arrangement: $510.00.*Payments: 11.06... $100.00- 12.06.. $100.00.
Upgraded plan on Nov 12 to 12,634, 112 KB due to overage. Service Data was reset to 0, on Dec. 12. (with doing anything due to observation)*Incurred Use by Dec. 13 @ 11:00 AM (as stated in Sprint website usage details). 6,051, 403KB out of 12,634, 112 KB. Remaining 6,582, 709KB out of 12,634, 112 KB. Sprint 3G/4G Overdrive device setup before Dec. 12.4G only and Roaming off used only by 1 laptop, after informed by Service data of overage on Nov 06. NOTE: if overdrive disconnects from 4G and switched to 3G as indicated from overdrive box, internet is disconnected.
Problem in Question: Did not have overage from March to October (with 4 user), overage started occuring on Nov. Till present? 1.) Device or account seems to be on 3G network? If you use your Mobile Broadband device on the 3G Sprint network, current Mobile Broadband 3G plans include 5 gigabytes (upg. To 12) (GB) of data usage per month and are limited to 300 megabytes (MB) per month of off-network roaming data usage. Usage above these limits will incur additional charges and may require opt-in for continued use. 2) Instead of 4G network? (choosen plan because of unlimited data usage). If you have a 4G-capable Mobile Broadband device and use it on the Sprint 4G network, you have unlimited monthly data allowance. Service Data was reset to 0 on Dec. 12, by Dec. 13 it has already incurred 6,051, 403GB. (almost half of 12GB) with only 1 user. Nothing was downloaded or not even in use on Dec. 12 and 13. Usage was the same from March till Nov 2. Facebook 4 diff. Acct, Zynga poker, Cityville, Youtube, Twitter, Schoolmax, Sprint, Gmail (no attachement).
Actions taken: 1. Took Overdrive device for technical test, @ Sprint HQ branch at 8310-A Annapolis Rd. New Carrollton, MD 20784.12.13 @ 12:35 PM Service Ticket # 23456837xx8x4522.2.12.13 @ 12:45 Spoke to store Manager Bayardo Nunez, and he advice me to call Sprint at 1-888.211.4727 to request an investigation that may occur up to 4 days.
3.) After picking up Overdrive device 3:55 PM, came home @ 4:30 PM, I checked usage on Sprint website and it registered usage of 6,122, 823 KB from 12:00 to 4:55 of no use, it has inccured 71,420 KB while device was in Sprint shop. 4. @ 4:3 PM Called 1-888.211.4727, spoke to technical department, Supervisor, customer care and countless Sprint representative.
5. Calls have been dropped, had to call back 6- x times. Between 5:00-5:45 PM customer care informed me that account is set to unlimited data and should'nt have to have overage, call dropped again. 6. Called back 12.13 @ 7:30 PM Customer care tranfered me to a Supervisor, (Maheeah, if thats her real name) informed me that Sprint 4G is no longer unlimited (note: Sprint website policy), and was asking me if I want to cancel the account?"but while talking to her, she informed me that she is looking at the account usage and informed me that the total usage is 6,166, 128KB, I informed her that it use to be 6,122, 823 KB. I asked if she agree with me that there is something going on with the account, then she told me that its because of the site I'm probably on, a web site that cycles or keeps reloading, I said I'm just viewing Sprint website, then I informed her that I'm a Computer Technician since 1993 and with an 18yrs background. Then she probably realized she may have said something wrong, then told me that maybe there is something wrong with 3G/4G overdrive device. Then gave me a ticket # 1234590820080484148 to take to the same Sprint office/tech shop. (note: 12.13 at 3:55 PM technician that tested device found nothing wrong with the 3G/4G device, but went ahead and informed me of upg. To the software that was done).
Account should have been 4G unlimited under original contract, even after any changes have been made by Sprint, there should have not been an overage or $510.00 additional charge, this is a breach of contract by Sprint. Corporate Greed and Bad business practice.
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