I contacted GRS in late March about downloading My Diamond Touch software onto the existing hardware I had. I was told by Jordan that this could be done with no problem for $600-$700 the next week. I didn't hear from them for a couple of weeks. Called back and Jordan was no longer there. Luke told me it would be $800. I told him I was quoted $600-$700 by Jordan. He talked to his superior and they agreed to do it for $700, but they needed my debit card information now.
I gave it to them. $700 was taken out of my account the following day. I was then told it would be 3 weeks before Aurther, the tech could come out. I told them I didn't like paying for work BEFORE it was done. I was told that they were having trouble collecting on outstanding invoices and this is how it is now done. Aurther came to perform the work, but was not able to do it.
I was later told by Luke that Gene (the Vice Pres.) had decided that the price would now be $1400 or I could get my money back. I waited a while to decide if it was worth double what I had been quoted. I decided not to move forward and asked for my money back. I was then told by Luke that Gene had said I would receive credit with them instead of a refund. I don't need credit with them if I'm no longer in need of their services.
I've called other POS companies to see what could be done. I finally called to speak with Tom Bronson about the situation. He listened, said he would talk to his people and get back with me. That was October. I called one more time on 11/21 and left a message explaining that I was going to file a complaint. They had Luke call me back. Still would not refund my money.
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